Return and refund

At Madeline Explores, we aim to ensure customer satisfaction with every purchase. If you encounter any issues with your order, please review our return and refund policy below.

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1. Eligibility for Returns

• Returns are accepted only for defective, damaged, or incorrect products delivered to you.
• The product must be unused, in its original condition, and with all original packaging and tags intact.
• Returns must be initiated within 7 days from the date of delivery.

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2. How to Initiate a Return
To request a return, please follow these steps:

1. Contact our customer support team at [insert contact email/phone] within 7 days of delivery.
2. Provide your order number, a description of the issue, and photos of the product if it’s defective or damaged.
3. Our team will review your request and provide further instructions.

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3. Refund Process

• Refunds will be issued only after the returned product is inspected and approved by our team.
• Approved refunds will be processed within 7-10 business days after the returned item is received.
• Refunds will be issued in the form of cash.

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4. Non-Returnable Items
The following items are not eligible for returns or refunds:

• Products damaged due to misuse, mishandling, or improper care.
• Items purchased on clearance or as part of a final sale.
• Any product that is not in its original condition or missing parts.

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5. Return Shipping Costs

• If the return is due to a defective or incorrect product, Madeline Explores will cover the return shipping costs.
• For all other returns, the customer is responsible for the shipping charges.

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6. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:

1. Check with your bank or payment provider.
2. Contact our customer support team for further assistance.

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We value your trust and are here to address any concerns. For more information, please contact us at [email protected]